Customer Service Representative (Part Time), Madison, WI
Company: Wis-Pak / WP Beverages
Location: Windsor
Posted on: April 30, 2024
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Job Description:
This position is responsible to provide excellent customer
service to external and internal customers. This position will
interact with all departments within the Company and a strong
working knowledge of the responsibilities of the various
departments will result in a successful Customer Service
Representative. Primary duties involve: 1) Answering incoming calls
and determining appropriate action required to satisfy the needs of
external and internal customers; 2) Documenting customer complaints
and requests, follow-up issues, and resolutions to ensure proper
handling and closure of inbound calls; 3) prompt, courteous and
accurate dispatching of customer equipment repair calls to the
Field Service Techs and related proper record keeping of such
calls; and 4) ensure and drive efficient service dispatch through
proper Metrix processes and tools; 5) other duties as assigned by
the Customer Service Supervisor to support the Company's mission of
"profitable growth through the sale and distribution of refreshing
beverages, innovative customer-focused marketing programs and
superior customer service". Through superior customer service, the
Customer Service Representative can help the Company achieve its
vision to be the pre-eminent sales and distribution
organization.
REQUIREMENTS
1. Possess excellent communication and interpersonal skills
including persuasive and diplomatic skills
2. Minimum of 3 years' experience in a customer service role and/or
knowledge in beverage sales and beverage equipment areas.
3. Must possess strong problem-solving and follow-up skills.
4. Excellent telephone etiquette and customer service skills.
5. Ability to handle multiple projects and meets deadlines.
6. Strong organizational skills and ability to sit for prolonged
periods.
7. Excellent understanding and use of Windows 10 and Microsoft
Excel.
8. Ability to speak, read, and write the English language.
9. Working knowledge of Tel-Sell equipment and switchboard
operation.
10. This is a very fast-paced work environment. You must have
excellent typing skills in order to keep up with the pace of the
work and your computer skills must be superior. If you do not meet
these requirements, please do not apply for this position.
We respond to all applicants once a hiring decision has been made -
please check your email regularly for communications from us.
Equal Opportunity Employer
Keywords: Wis-Pak / WP Beverages, Palatine , Customer Service Representative (Part Time), Madison, WI, Sales , Windsor, Illinois
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