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Customer Success Representative

Company: Sears, Roebuck and Co.
Location: Hoffman Estates
Posted on: May 23, 2019

Job Description:

The Customer Success Rep is responsible for receiving, processing, and managing customer orders. This position works to solve complex customer issues related to orders placed. This position ensures that customer-facing activities and processes meet or exceed business standards, including the reduction of delivery attempts, Aging Orders and Replacements. This position ensures that customer inquiries and escalations are responded to urgently.
Responsible for processing all customer orders received.

Responsibilities/Skills/Experience Requirements
Job Duties/Responsibilities:

* Receives and processes orders from customers

* Adjusts orders as requested by customers

* Helps provide order information as requested by customers

* Resolves customer complaints and other matters, which requires research skills to troubleshoot customer problems

* Work on special projects as needed

* Documents all activity within customer service platform

* Other related job duties and responsibilities as assigned

Job Requirements:

* Excellent communication skills in writing, speaking, listening and cold-calling

* Ability to converse with and influence senior leaders in companies

* Proven track record of taking ownership and driving results

* Experience with Salesforce.com a plus

* Strong working knowledge of Microsoft Office products

* Able to work independently in an entrepreneurial environment

* Organizational skills including prioritizing, time management, and meeting deadlines

Education Experience: HS Graduate or Equivalent
Years of Related Experience: 1-2 Years
License/Certificate Required: No
Driver\'s License Required: No
Travel Requirements: None
Age Requirement: 18+

Job Function: Administrative/Clerical/Office Support

Payroll Location: 04671: HOFFMAN ESTATES-CONTRACT SALES

Sears Req Type: Hourly

Equal Opportunity Employer / Disability / Vet.

Keywords: Sears, Roebuck and Co., Palatine , Customer Success Representative, Other , Hoffman Estates, Illinois

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