Information Technology Help Desk Analyst Intern
Company: Spaulding Clinical Research
Location: West Bend
Posted on: April 4, 2026
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Job Description:
Description THIS IS A PART TIME POSITION WITH VARYING HOURS PER
WEEK Job Summary: The Information Technology Helpdesk Analyst
provides technical support to IT systems and software. Installs,
configures and supports PC’s, printers, peripherals, AV equipment
and Windows based OS software applications. Assists with project
implementation as well as day-to-day user support and training.
Essential Duties and Responsibilities: Provide on-site and remote
support which may include software configuration, hardware
configuration (desktops and laptops), operating systems and various
other applications as needed. Track and monitor helpdesk tickets to
ensure quick resolution or follow-up to end users Provide
day-to-day support to users on a wide variety of network-related
systems, VOIP phone system, PC hardware issues, operating system
problems and features, predominantly with Microsoft-based software.
Deploy and troubleshoot Google Chromebooks for Clinical Operations.
Provide support for end-user mobile hardware. (phones, tablets,
etc.) Configure, deliver, upgrade, troubleshoot and maintain PCs,
Laptops, and PC peripherals and associated software. Ensures
rigorous adherence to information security and Information
Technology related Quality Assurance policies, principles and
practices. Provide exceptional customer service while assisting end
users. Ability to work independently and in a team environment.
Maintain Active Directory accounts, user groups and file
permissions. Install and configure various network devices
including but not limited to cameras, sensors and printers. Train
users on basic software and hardware operations.
Skills/Qualifications Ability to read, write, and interpret the
English language. Knowledge of hardware and software programs.
Ability to implement, operate, and document Information Technology
systems. Ability to communicate technical information effectively
(orally and in writing) to end users in an interpretable manner.
Ability to work independently and in a team environment.
Demonstrates strong analytical, problem solving and troubleshooting
skills. Strong written and verbal communication skills. Detail
oriented, with good organizational traits. Ability to work with all
levels of an organization Candidates should be results driven,
multi-tasking, a quick learner, respond to urgent team needs and
show a strong track record of meeting deadlines. Physical Demands:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of the job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Ability to sit, stand, walk, reach with hands
and arms, and use hands along with fingers, to handle or feel.
Ability to lift and/or move up to 25 pounds. Specific vision
abilities required by this job include clarity of vision both near
and far. Ability to identify and distinguish colors. Hazards:
Potential for exposure to toxic or caustic chemicals Potential for
exposure to blood borne pathogens Education and Experience: Working
towards a degree in computer science or a related field. Spaulding
Clinical Research management has the discretion to hire personnel
with a combination of experience and education which may vary from
the above listed skills and qualifications.
Keywords: Spaulding Clinical Research, Palatine , Information Technology Help Desk Analyst Intern, IT / Software / Systems , West Bend, Illinois
