Intern - IT
Company: Nti Connect
Location: Downers Grove
Posted on: April 2, 2026
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Job Description:
If being a part of a world-class organization that operates in
some of the most advanced technology environments around the world
sounds like a dream job, Network Connex might be the right fit for
you! You’ll be part of a team working together to solve customer
problems every day, with compensation and benefits that are an
investment in your career, financial future, and overall
well-being. POSITION OBJECTIVE: The Helpdesk Support Intern
provides entry-level technical assistance to end users while
gaining hands-on experience in a corporate IT environment. This
role is designed for individuals pursuing a career in Information
Technology who are eager to learn foundational IT concepts,
customer support skills, and enterprise technologies. Under the
guidance of the IT team, the intern will assist with day-to-day
helpdesk operations, basic troubleshooting, hardware setup, and
documentation while learning best practices related to Microsoft
365, endpoint management, security, and IT service management. This
is not a security or programming role and is intended to teach the
candidate about core IT and support concepts. DUTIES AND
RESPONSIBILITIES: General IT software troubleshooting, including
Windows, the Microsoft Office Suite, and line of business apps
Hardware troubleshooting including laptops, workstations, printers,
networks, and building automation hardware Assist with and maintain
the Office 365 and Azure environments Assist with management of
servers and cloud infrastructure Assist the organization with the
deployment of new systems and technologies COMPETENCIES AND
QUALIFICATIONS: Current student pursuing a degree in Information
Technology or a related field Entry level exposure to Microsoft 365
Basic to Intermediate Windows 11 Strong attention to detail Ability
to triage, escalate, and ask for help when needed Ability to follow
instructions and properly document work Reliable transportation
Comfortable with and passionate about technology What the Intern
Will Gain Real-world experience in a corporate IT environment
Exposure to enterprise tools, systems, and security practices
Mentorship from experienced IT professionals Foundational skills
for a future Helpdesk Support Specialist, Systems Administrator, or
Security role In addition to competitive base pay, Network Connex
offers a comprehensive benefits package designed to support your
physical, mental, and financial health and you can begin
participating in our programs on the first of the month following
your start date. Join our Vanguard 401(k) plan, with immediate
vesting and a generous 5% company match to help you build long-term
financial security. Our team also enjoys 10 paid company holidays,
a generous PTO accrual schedule, and access to discounts on useful
products and services. EEOC-Minority/Female/Disability/Veteran
Network Connex believes all persons are entitled to equal
employment opportunities and does not discriminate against
employees or job applicants because of race, color, gender,
affectional or sexual orientation, domestic partnership status,
ancestry, religion, national origin, citizenship status, marital
status, disability, veteran status, age or any other protected
group status. Upon acceptance of an offer, all candidates will be
required to pass a background check and drug screening.
Keywords: Nti Connect, Palatine , Intern - IT, IT / Software / Systems , Downers Grove, Illinois
