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Technical Manager - Desktop Support

Company: Harper College
Location: Palatine
Posted on: May 12, 2024

Job Description:

Job Description

General Function:

The IT Technical manager is responsible for planning, directing, and overseeing the operations of the Desktop Support team. The manager is also responsible for developing and maintaining procedures that enable and encourage the optimum performance of a staff of technical professionals.

The manager is responsible for providing coaching and career development to team members.


Manage team of technical professionals that provide technical support to the Harper College community.

Responsible for the management, monitoring, and maintenance of the production environment.

Conduct business process analysis; proactively identify areas of improvement to optimize current technology.

Administer, maintain, develop, and recommend policies and procedures for ensuring the security and integrity of the College systems.

Keep current with industry developments and standards in order to make recommendations for technology improvements, acquisitions and/or development.

Lead technical projects in support of organizational and institutional goals. Prepare project activity and progress reports for the management team.

Develop documentation and procedures to decrease errors and outages and increase the ability for anyone on the team to perform standard procedures.

Perform duties associated with managing staff; including assigning personnel and other resources to projects and initiatives.

Function as a member of the technical management team that works together to integrate educational, fiscal, technology, and personnel planning to ensure achievement of the College's mission.

Collaborate with peers for adherence to best practices and process standardization.

Develop and lead management of suppliers with a focus on cost reductions and service improvement.

Serve on committees and councils, task forces and project teams.

Provide 24/7 support.

Can serve as Acting Director in the absence of the Director.

Manages and directs the activities related to the desktop systems requirements for the College.

Responsible for the introduction and implementation of new technology and standards related to desktop and instructional computing for the College. Analyzes and recommends new hardware and software initiatives.

Performs related duties as assigned.


Education: Bachelor's degree in technology related field or a combination of Bachelor's degree in un-related field and relevant work experience. Master's degree in technical field or business preferred.

Experience: Five years of recent project management and/or supervisory experience required. Must possess excellent verbal and written communications skills as well as the ability to grasp a quick understanding of new situations.

Keywords: Harper College, Palatine , Technical Manager - Desktop Support, IT / Software / Systems , Palatine, Illinois

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