Account manager for staffing company
Company: B&B Hospitality Staffing LLC
Location: Aurora
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Account Manager – Staffing
Services (Bilingual English/Spanish) Salary: $50,000 – $60,000 per
year We are seeking a proactive, service-driven, and highly
organized Account Manager to join our staffing team. This role is
ideal for a hospitality-focused professional with strong leadership
skills and experience managing large teams. The Account Manager
serves as the primary point of contact for client properties,
ensuring staffing needs are met, service standards are exceeded,
and performance metrics are consistently achieved. Key
Responsibilities Serve as the main liaison between clients and the
staffing team, ensuring exceptional customer service at all times.
Manage, support, and oversee 50–100 employees across multiple hotel
departments or client locations. Maintain daily communication with
clients to understand staffing needs, resolve issues, and ensure
operational excellence. Monitor and analyze performance metrics and
KPIs to ensure service quality, productivity, and client
satisfaction. Conduct site visits, employee check-ins, and quality
assurance walk-throughs. Partner with the recruiting team to ensure
proper selection, onboarding, and scheduling of associates. Address
attendance, performance, and conduct issues promptly and
professionally. Provide coaching, guidance, and support to
associates to improve performance and retention. Ensure compliance
with company policies, safety standards, and client expectations.
Prepare and deliver weekly reports on staffing levels,
productivity, and KPI performance. Required Qualifications
Hospitality industry experience (hotel operations strongly
preferred). Proven ability to manage 50–100 employees
simultaneously in a fast-paced environment. Strong customer service
and client relations skills. Ability to analyze and manage metrics
and KPIs related to staffing performance. Highly proactive,
organized, and able to make sound decisions independently.
Bilingual: English and Spanish (required). Excellent communication,
leadership, and problem-solving abilities. Ability to work flexible
hours, including weekends or evenings when needed.
Keywords: B&B Hospitality Staffing LLC, Palatine , Account manager for staffing company, Hospitality & Tourism , Aurora, Illinois
