Assistant Store Manager - Palatine

Company: Home of the Sparrow, Inc.
Location: Palatine
Posted on: March 9, 2025

Job Description:

Purpose: The Assistant Manager is responsible for managing the operations of the store in the absence of the store manager. This includes establishing and maintaining customer service. He/she is responsible for the various tasks involved in the overall operation of a store including maximizing sales/profitability by developing staff, controlling expenses and all aspects of donation acceptance & pricing.About Us: At Home of the Sparrow, we are dedicated to empowering homeless women and children by providing shelter, resources, and hope for a brighter future. Our mission is to break the cycle of homelessness by offering not only a safe place to stay, but also support services such as counseling, job training, and life skills development. Through our holistic approach, we aim to restore dignity and help families regain their independence.Our thrift store plays a crucial role in funding these services, while also providing affordable clothing and household goods to the community. Every purchase helps support our mission and the lives of the women and children we serve.Assistant Store Manager Needed!Are you looking for Part-time work for a great cause? Come join our Home of the Sparrow, Palatine Sparrow's Nest Thrift Store.We are looking to hire a Part-time Assistant Store Manager, approximately 28 hours per week; varied days and every other Saturday. (Closed on Sundays).Store Hours: M-F 10-6, Sat. 10-5/ Closed on SundaysKey Responsibilities:

• Ensure that each customer and donor receive outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging everyone, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Supervise and ensure task completion by staff. Adequately manage both staff and volunteers in absence of Store Manager.
• Opening and closing responsibility.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Assist in processing and replenishing merchandise through donation acceptance at back door & monitoring floor stock.
• Help manage the recycling process.
• Stay current and responsive to agency correspondence and email.
• Adhere to all Company policies, procedures and practices included in the Employee Handbook & Retail Policy & Procedure Manual.
• Daily sales detail input along with deposits, payroll and other needed documentation.
• Maintain accuracy and integrity of the seasonal bin transfer and storage process through use of the inventory tracking forms.
• Any other duties as assigned by the Store Manager.Qualifications:
  • High School education or higher required.
  • Supervisory experience required.
  • Ability to process information/merchandise through register system.
  • Baseline computer skills to access, input and process electronic information.
  • Ability to read, count and write to accurately complete all documentation; including sales detail spreadsheets.
  • Ability to communicate appropriately with associates, customers and donors.
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to work varied hours/days as business dictates.Responsibility: This position is responsible for supervising all thrift store staff and volunteers in absence of Store Manager and may have direct responsibility for a limited number of staff.Physical Demands:
    • Ability to move and/or handle merchandise throughout the store generally weighing 0-50 pounds safely.
    • Balancing, stooping, kneeling, crouching, crawling and reaching are required.
    • Sitting, standing and walking for extended periods of time are required.
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Keywords: Home of the Sparrow, Inc., Palatine , Assistant Store Manager - Palatine, Hospitality & Tourism , Palatine, Illinois