Executive Director Mission Services Illinois
Company: Goodwill Industries of Southeastern Wisconsin, Inc
Location: Chicago
Posted on: June 1, 2025
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Job Description:
Job Category: Human ServicesRequisition Number: EXECU013793Apply
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906 S Homan Ave
5th Floor
Chicago, IL 60624, USA
WRKFOR CONN CNTR-N LAWNDA
906 S Homan Ave
5th Floor
Chicago, IL 60624, USA
Are you a visionary leader passionate about transforming lives and
communities through innovative programs and strategic partnerships?
Goodwill is seeking a dynamicExecutive Director of Mission Services
- Illinoisto lead the charge in expanding our impact across youth
engagement, workforce development, and community services.As a key
member of our leadership team, you will drive the development and
execution of mission-aligned programs that empower individuals and
strengthen communities. You'll oversee a talented team, foster
high-impact partnerships with employers and government agencies,
and ensure operational excellence across all initiatives. This is
your opportunity to shape the future of social impact in
Illinois-bringing bold ideas to life and making a measurable
difference every day.The Executive Director, Mission Services IL is
a champion in the advancement of Goodwill's mission through
creating diverse, new and innovative programs and services,
including the oversight of established programs.RESPONSIBILITY
LEVEL:The Executive Director Mission Services IL is innovative,
mission-focused, collaborative, and focused on people and results.
A champion in the advancement of Goodwill's mission through
creating diverse, new and innovative programs and services,
including the oversight of established programs. The Executive
Director Services IL oversees and supports state-based community
impact by ensuring operational effectiveness of staff and
programs.Develops long- and short-term business strategies (3-5
years), and oversees implementation for Mission programs,
specifically youth engagement, workforce development, and community
services. Is heavily involved in developing departmental standard
operating procedures. Forecasts and plans annual operating and
capital budget, implements cost-savings measures. Maintains and
adjusts operating budget, manages expenses based on changes in
internal or external factors, and communicates budgetary
performance. Typically works on projects and initiatives that span
2-5 years. Responsible for integration of systems, systems metrics
and analysis.PRINCIPAL DUTIES:1. Lead the planning and evaluation
of programs: Oversee the strategic planning, conceptualization,
development, , growth, sustainability, and evaluation of all
state-based programs and services. Ensure alignment with the
organization's mission pillars (Youth Engagement, Workforce
Development, and Community Services), maintaining the highest
standards of quality and effectiveness while expanding and scaling
to meet community needs.2. Develop strategic employer, community
and local government partnerships: Pursue and establish major
employer and government partnerships in line with Goodwill's
strategic priorities to address community workforce development
needs. Devise and implement strategies to enhance mission impact,
drive business growth and people impact, improve quality, and
increase funding and support across assigned projects and service
areas, including collaborations with strategic community-based
partners.3. Collaborate for funding opportunities: Work closely
with the Vice President of philanthropy and development team to
identify and secure state-based funding opportunities, grants, and
donations that support program growth and sustainability. Partner
with grant management to ensure program design proposal is captured
accurately and stated outcomes are aligned to capacity and
capabilities, while leading the overall program design and
overseeing implementation.4. Financial oversight and
accountability: Partner with the Finance team to manage financial
KPIs, holding direct reports accountable for spending decisions.
Leverage Director team to understand initiatives and financial
performance, providing guidance as needed. Identify financial risks
and areas of underperformance, collaborating with the team to
develop and execute solutions that ensure the success of
state-based Goodwill Mission programs, both currently and in the
future.5. Promote Goodwill and build community relationships:
Advocate for Goodwill and its services among community leaders and
local networks. Partner with Community Relations team to identify
and champion activities and establish strong working relationships
with local public and private resource agencies, ensuring
appropriate referrals to Goodwill.6. Develop Director-level
leadership: Cultivate a high-performing Director-level team,
fostering growth in their roles and ensuring they function as a
collaborative, goal-oriented leadership team. Set individual and
team goals that ensure the current and long-term success of
programs. Ensure Directors are effectively managing their teams,
partnering with the Chief Mission Officer and Human Resources to
create development plans and hold staff accountable when
necessary.7. Leading and Developing Talent: Manages organizational
design for area of responsibility and directs talent planning,
hiring, development and training of staff. May participate in
succession planning discussions. Networks and sources for positions
throughout the organization.8. Project and Change Management:
Serves as project owner for high complexity department,
cross-functional or multi-location projects and improvement
initiatives. Set project direction including project scope,
timeline and resources. Accountable for making decisions and
project success. Manages change through effective planning,
communication and coaching. Builds and participates in leadership
coalition supporting and implementing organizational change.9.
Community Engagement: Actively engages with community partners and
links activities to business performance.10. Responsible for
completing other duties/responsibilities as
assigned.REQUIREMENTS:1. Bachelor's Degree or experience
equivalency, and a minimum of 8 years' experience.2. Travel to WI
and IL.LEADERSHIP COMPETENCIES:1. Business Insight: Demonstrates
thorough business/industry knowledge and can synthesize business
information and respond to changing market dynamics effectively.
Proactively monitors external factors and policies that may affect
the organization. Uses knowledge to plan work and guide decision
making.2. Courage: Fosters a culture that supports people taking
well-reasoned risks, regardless of outcome and appropriately
advocates for decisions that are for the good of the organization.
Confronts actions that are inconsistent with the Guiding Principles
and demonstrates the ability to provide leadership through
high-stakes situations, crises, or conditions of uncertainty.CORE
CULTURALCOMPETENCIES:1. Customer Focus: Fosters a customer
service-focused environment with a sense of urgency and importance
of meeting the customer's needs. Establishes organizational
partnerships with key customers and ensures resources and support
are focused on meeting customer needs.2. Values Differences:
Cultivates an environment that makes all people feel valued and
that encourages and supports diversity and inclusion. Sponsors and
mentors people from a variety of backgrounds and perspectives.
Applies understanding of cultural differences to create value and
help meet business goals.3. Communicates Effectively: Promotes a
free flow of information throughout the organization and
demonstrates candor and openness when discussing major
organizational initiatives. Creates venues for constructive
dialogue and ensures organizational information is cascaded to a
wide variety of audiences at all levels.4. Situational
Adaptability: Demonstrates flexibility in a changing, competitive
environment and initiates change in response to the cues in the
external environment. Adapts leadership style in response to a
broad range of situations and challenges that ingrains flexibility
within the organizations structures, systems and culture.5. Drives
Results: Drives organization to achieve results that have a direct
impact on business performance. Pushes the organization to move
forward in difficult circumstances and eliminates obstacles that
affect organizational performance.6. Ensures Accountability:
ensures the organization meets commitments and holds leaders
accountable for team performance. Sets and monitors goals that
align with organizational strategy creating an environment of
accountability for meeting agreed upon expectations and performance
expectations.PHYSICAL/SENSORY DEMANDS:Job requires the following:
remain stationary for sustained periods of time; ability to move
about to accomplish tasks; must be able to operate a computer or
similar technology, which typically involves substantial motions of
wrist, hands and/or fingers; visual acuity to perform activities
such as preparing data, operating equipment or review thoroughness
of work; ability to communicate with others and exchange
information. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.When determining placement within the salary range for
this position Goodwill Greater Milwaukee & Chicago considers
education, experience, internal equity, market demands and other
qualifying criteria. It is not typical for individuals to be hired
at or near the top of the rage for their role and compensation
decisions are dependent on facts and circumstances of each
case.Certain roles are eligible to participate in an incentive
plan. Participation in this plan does not guarantee an incentive
payment and is subject to the terms and conditions of the plan,
which are subject to change.In addition to compensation, we offer a
competitive benefit program that may include medical, dental,
vision, short and long-term disability, life insurance, retirement
plan, paid time off (PTO) and more. The specifics of each benefit
package will vary depending on factors such as full or part time
jobs, contracted, temporary, or other job categories.Equal
Opportunity
Employer(SEW)QualificationsSkillsBehaviors:Motivations:EducationExperienceLicenses
& CertificationsEqual Opportunity Employer/Protected
Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights
pursuant to federal employment laws.For further information, please
review the Know Your Rights notice from the Department of
Labor.
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Keywords: Goodwill Industries of Southeastern Wisconsin, Inc, Palatine , Executive Director Mission Services Illinois, Executive , Chicago, Illinois
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