Patient Service Representative
Company: FurstStaffing
Location: Rockford
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Make a Difference in Healthcare
at a Local Clinic FurstStaffing has a need for a Patient Service
Representative to join the staff at a local clinic. The Patient
Service Representative will be responsible for maintaining current
patient demographics, informing clients about clinic programs and
protocols, managing patient flow by scheduling and directing
clients to the appropriate area or department of the clinic and
ensuring proper clinic staff or departments are notified. This is a
Furst-to-Hire position. Hours: 9:30am to 6pm M-F Pay: $15.23/hour
with a .50 differential for bilingual abilities Benefits: Furst
Benefits Bilingual Patient Service Representative Responsibilities:
Comply with established policies and procedures, objectives, HIPAA,
safety and environmental standards Educate clients on all clinic
programs and protocol Coordinate with medical team to ensure
consistent patient flow Accommodate all scheduling needs using
clinic standards and guidelines Ensure accuracy of all patient
information, as well as protecting the patient’s rights by
maintaining confidentially of personal and financial information
Manage and reconcile cash drawer Collect data for routine and
publication Maintain office supply inventory Bilingual Patient
Service RepresentativeRequirements: Bilingual English/Spanish
preferred High school diploma or equivalent Understand basic math
Show follow-through, assume responsibility and use good judgment
Communicate effectively and diplomatically with patients, external
insurance providers, and contracting entities and facility
personnel Possess strong customer service skills Demonstrate
punctuality and dependability Show ability to understand and follow
verbal and written communication Demonstrate ethical conduct
Ability to multi-task Strong attention to detail
Keywords: FurstStaffing, Palatine , Patient Service Representative, Customer Service & Call Center , Rockford, Illinois
